Return Conditions
1. It is possible to claim only the Goods which were purchased only from the Seller and which are the property of the Buyer.
2. All offered Goods are guaranteed for 24 months. If the period of use is marked on the Goods, its packaging or the instructions attached to them, the warranty period does end before the expiration of this period.
3. The warranty period begins on the day of taking over the Goods from the transport company.
4. The Buyer is obliged to file a complaint with the Seller immediately, immediately after finding the defect.
5. The Buyer may exercise the rights of liability from the Seller as follows:
a) at the registered office of MEDI-TOR, s.r.o,
b) electronically via e-mail to info@medi-tor.com The Seller does not take over the purchased Goods, which were sent to him by the Buyer by cash on delivery.
6. The Buyer is also obliged to immediately submit the claimed Goods and proof of purchase of the Goods to the Seller at the registered office of MEDI-TOR or by post to the address of the Seller's registered office.
7. In order to match the claimed Goods with the claimed complaint, the Buyer shall notify the Seller when submitting the claimed Goods of his name and surname, address of permanent residence and date of the complaint.
8. Complaints about the Goods are considered to be made only after fulfilling the procedure specified in the Complaints Procedure.
9. Rights of the Buyer when making a complaint:
a) If the Goods have a defect that can be removed, the Seller shall remove it free of charge, without undue delay, no later than within 30 days from the date of the complaint. The Seller may always replace the defective Goods with a faultless one instead of eliminating the defect, if this does not cause the Buyer serious difficulties. Instead of eliminating the defect, the Buyer may request the replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of a part of the Goods only if the Seller does not incur unreasonable costs due to the price of the Goods or the severity of the defect.
b) If the Goods have a defect which cannot be removed and which prevents the Goods from being properly used as Goods without defects, the Buyer has the right to replace the Goods or has the right to withdraw from the Purchase Agreement. The same rights belong to the Buyer in the case of remediable defects, but if the Buyer is unable to use the Goods properly due to the recurrence of the defect after repair or due to a larger number of defects.
c) In the case of other irreparable defects, the Buyer is entitled to a reasonable discount from the Purchase Price of the Goods.
d) In the case of Goods that have been purchased by the Buyer from the Seller with the designation defective or used, the Seller shall not be liable for defects caused by the use or wear of the Goods. In the case of Goods sold at a lower price, the Seller shall not be liable for the defect for which a lower price was agreed.
10. The rights from the liability for defects of the Goods for which the warranty period applies shall expire if they have not been exercised during the warranty period.
11.The right to guarantee shall lapse if:
a) the defect was caused by mechanical damage to the Goods caused by the Buyer,
b) improper handling of the Goods in a manner other than specified in the instructions for use,
c) failure to report obvious defects for taking over the Goods,
d) using the Goods in conditions that do not correspond with their humidity, chemical and mechanical influences to the natural environment of the Goods,
e) neglect of care and maintenance for the Goods,
f) damage to the Goods by excessive loading,
g) use of the Goods in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations or other breach of warranty conditions.
12. Errors caused by natural disasters are also excluded from the warranty. The warranty also does not apply to normal wear and tear of the Goods (or parts thereof) caused by the use of the Goods. Therefore, a shorter product life cannot be considered a defect and cannot be claimed.
13. If the Consumer files a complaint, the Seller or an employee authorized by him shall inform the Consumer about his rights under the GTC and based on the Consumer's decision on these rights the Consumer exercises, the Seller shall determine the method of handling complaints under this Complaints Procedure immediately, in complex cases days from the date of the complaint, in justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of the complaint.
14. After determining the method of handling the complaint, the Seller is obliged to handle the complaint immediately, in justified cases and later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the Consumer has the right to withdraw from the Purchase Agreement or has the right to exchange the Goods for new Goods.
15. When placing a complaint, the Seller is obliged to issue a confirmation to the Consumer immediately, if this is not possible, it must be delivered to the Consumer without undue delay, but no later than together with the proof of the complaint. In the confirmation, the Seller shall state when the complaint was lodged, what is the content of the complaint and what method of handling the complaint is required by the Consumer. The Seller is also obliged to issue to the Consumer a written document on the handling of the complaint no later than 30 days from the date of the complaint. The Seller shall send a written document on the handling of the complaint electronically to the Buyer to the e-mail address specified in the complaint.
16. If the Consumer has lodged a complaint with the Goods within the first 12 months from the purchase, the Seller may settle the complaint by rejection only on the basis of professional judgment. An expert opinion is a written opinion of an expert, an opinion issued by an authorized person, a notified or accredited person or an opinion of a person authorized by the manufacturer to perform warranty repairs. Irrespective of the result of the professional assessment, the Consumer may not be required to pay the costs of the professional assessment or other costs related to the professional assessment. The Seller shall provide the Consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.
17. If the Consumer has filed a complaint about the Goods 12 months after the purchase of the Goods and the Seller has rejected it, the person who handled the complaint is obliged to state in the complaint document to whom the Consumer can send the product without professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related purposefully incurred costs, shall be borne by the Seller, regardless of the result of the expert assessment. If the Consumer proves by professional assessment the responsibility of the Seller for the defect, he can file a complaint again. The warranty period does not run during the professional assessment. The Seller is obliged to reimburse the Consumer within 14 days from the day of re-filing the complaint with all costs incurred for professional assessment, as well as all related purposefully incurred costs. The Seller is not entitled to reject the re-submitted complaint.
18. If the delivered Goods do not have the features that the Consumer has expressed interest in and which coincide with the description provided by the Seller, the costs of returning and delivering the Goods corresponding to the Purchase Contract, as well as all costs expediently incurred by the Consumer in this connection shall be borne by the Seller.
19. In the event that the complaint by the Seller is accepted, the Seller will return the postage to the Consumer.
20. The relevant provisions of the Commercial Code shall apply to the regulation of liability for defects of the Goods, including the quality guarantee, in the contractual relations between the Seller and the Buyer who is not a Consumer.
21. A complaint is considered settled if the complaint procedure is terminated by handing over the claimed Goods, exchanging them or returning the Purchase Price of the Goods, a written invitation to take over the performance or its justified rejection.
22. Non-damage of the Goods resp. the integrity of the packaging (according to the instructions when taking over the Goods) must be checked when taking over the Goods, as the Goods may be damaged during transport, we recommend the Buyer to unpack the Goods and inspect it in the presence of the carrier. By signing the courier, you declare that the packaging as well as the Goods packed in the packaging are in order and undamaged.
23. These Complaint Conditions are an integral part of the General Terms and Conditions and the Seller reserves the right to change them at any time without prior notice to the Buyer.
1. It is possible to claim only the Goods which were purchased only from the Seller and which are the property of the Buyer.
2. All offered Goods are guaranteed for 24 months. If the period of use is marked on the Goods, its packaging or the instructions attached to them, the warranty period does end before the expiration of this period.
3. The warranty period begins on the day of taking over the Goods from the transport company.
4. The Buyer is obliged to file a complaint with the Seller immediately, immediately after finding the defect.
5. The Buyer may exercise the rights of liability from the Seller as follows:
a) at the registered office of MEDI-TOR, s.r.o,
b) electronically via e-mail to info@medi-tor.com The Seller does not take over the purchased Goods, which were sent to him by the Buyer by cash on delivery.
6. The Buyer is also obliged to immediately submit the claimed Goods and proof of purchase of the Goods to the Seller at the registered office of MEDI-TOR or by post to the address of the Seller's registered office.
7. In order to match the claimed Goods with the claimed complaint, the Buyer shall notify the Seller when submitting the claimed Goods of his name and surname, address of permanent residence and date of the complaint.
8. Complaints about the Goods are considered to be made only after fulfilling the procedure specified in the Complaints Procedure.
9. Rights of the Buyer when making a complaint:
a) If the Goods have a defect that can be removed, the Seller shall remove it free of charge, without undue delay, no later than within 30 days from the date of the complaint. The Seller may always replace the defective Goods with a faultless one instead of eliminating the defect, if this does not cause the Buyer serious difficulties. Instead of eliminating the defect, the Buyer may request the replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of a part of the Goods only if the Seller does not incur unreasonable costs due to the price of the Goods or the severity of the defect.
b) If the Goods have a defect which cannot be removed and which prevents the Goods from being properly used as Goods without defects, the Buyer has the right to replace the Goods or has the right to withdraw from the Purchase Agreement. The same rights belong to the Buyer in the case of remediable defects, but if the Buyer is unable to use the Goods properly due to the recurrence of the defect after repair or due to a larger number of defects.
c) In the case of other irreparable defects, the Buyer is entitled to a reasonable discount from the Purchase Price of the Goods.
d) In the case of Goods that have been purchased by the Buyer from the Seller with the designation defective or used, the Seller shall not be liable for defects caused by the use or wear of the Goods. In the case of Goods sold at a lower price, the Seller shall not be liable for the defect for which a lower price was agreed.
10. The rights from the liability for defects of the Goods for which the warranty period applies shall expire if they have not been exercised during the warranty period.
11.The right to guarantee shall lapse if:
a) the defect was caused by mechanical damage to the Goods caused by the Buyer,
b) improper handling of the Goods in a manner other than specified in the instructions for use,
c) failure to report obvious defects for taking over the Goods,
d) using the Goods in conditions that do not correspond with their humidity, chemical and mechanical influences to the natural environment of the Goods,
e) neglect of care and maintenance for the Goods,
f) damage to the Goods by excessive loading,
g) use of the Goods in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations or other breach of warranty conditions.
12. Errors caused by natural disasters are also excluded from the warranty. The warranty also does not apply to normal wear and tear of the Goods (or parts thereof) caused by the use of the Goods. Therefore, a shorter product life cannot be considered a defect and cannot be claimed.
13. If the Consumer files a complaint, the Seller or an employee authorized by him shall inform the Consumer about his rights under the GTC and based on the Consumer's decision on these rights the Consumer exercises, the Seller shall determine the method of handling complaints under this Complaints Procedure immediately, in complex cases days from the date of the complaint, in justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of the complaint.
14. After determining the method of handling the complaint, the Seller is obliged to handle the complaint immediately, in justified cases and later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the Consumer has the right to withdraw from the Purchase Agreement or has the right to exchange the Goods for new Goods.
15. When placing a complaint, the Seller is obliged to issue a confirmation to the Consumer immediately, if this is not possible, it must be delivered to the Consumer without undue delay, but no later than together with the proof of the complaint. In the confirmation, the Seller shall state when the complaint was lodged, what is the content of the complaint and what method of handling the complaint is required by the Consumer. The Seller is also obliged to issue to the Consumer a written document on the handling of the complaint no later than 30 days from the date of the complaint. The Seller shall send a written document on the handling of the complaint electronically to the Buyer to the e-mail address specified in the complaint.
16. If the Consumer has lodged a complaint with the Goods within the first 12 months from the purchase, the Seller may settle the complaint by rejection only on the basis of professional judgment. An expert opinion is a written opinion of an expert, an opinion issued by an authorized person, a notified or accredited person or an opinion of a person authorized by the manufacturer to perform warranty repairs. Irrespective of the result of the professional assessment, the Consumer may not be required to pay the costs of the professional assessment or other costs related to the professional assessment. The Seller shall provide the Consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.
17. If the Consumer has filed a complaint about the Goods 12 months after the purchase of the Goods and the Seller has rejected it, the person who handled the complaint is obliged to state in the complaint document to whom the Consumer can send the product without professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related purposefully incurred costs, shall be borne by the Seller, regardless of the result of the expert assessment. If the Consumer proves by professional assessment the responsibility of the Seller for the defect, he can file a complaint again. The warranty period does not run during the professional assessment. The Seller is obliged to reimburse the Consumer within 14 days from the day of re-filing the complaint with all costs incurred for professional assessment, as well as all related purposefully incurred costs. The Seller is not entitled to reject the re-submitted complaint.
18. If the delivered Goods do not have the features that the Consumer has expressed interest in and which coincide with the description provided by the Seller, the costs of returning and delivering the Goods corresponding to the Purchase Contract, as well as all costs expediently incurred by the Consumer in this connection shall be borne by the Seller.
19. In the event that the complaint by the Seller is accepted, the Seller will return the postage to the Consumer.
20. The relevant provisions of the Commercial Code shall apply to the regulation of liability for defects of the Goods, including the quality guarantee, in the contractual relations between the Seller and the Buyer who is not a Consumer.
21. A complaint is considered settled if the complaint procedure is terminated by handing over the claimed Goods, exchanging them or returning the Purchase Price of the Goods, a written invitation to take over the performance or its justified rejection.
22. Non-damage of the Goods resp. the integrity of the packaging (according to the instructions when taking over the Goods) must be checked when taking over the Goods, as the Goods may be damaged during transport, we recommend the Buyer to unpack the Goods and inspect it in the presence of the carrier. By signing the courier, you declare that the packaging as well as the Goods packed in the packaging are in order and undamaged.
23. These Complaint Conditions are an integral part of the General Terms and Conditions and the Seller reserves the right to change them at any time without prior notice to the Buyer.